Include a COMPLETED copy of the Repair Form in the box.
Properly package your equipment.
Ship equipment to Trenchless Leak Detection, ATTN: Repair Services, 2814 Zion Place, Van Buren, AR 72956 (via UPS, FedEx, USPS, etc).
Upon Receiving an Item for Repair, we will tag item with matching tag stapled to the repair request form.
We will take pictures of items shipped.
Call customer to notify that item was received.
Inform customer of our process of repair:
Confirm with customer ALL items listed were received.
Place customer's credit card on file (verify email and contact information with customer).
Trouble Shoot equipment needing repair.
Email customer estimate of repair, including detailed report of what is needed, along with time frame of return.
Confirm repair.
Repair Item.
Once Item is repaired:
Package repaired Item with all accessories included (if any).
Notify customer item has been repaired and payment will be processed (through their preferred contact method).
Ship Item back to customer.
Email customer receipt with tracking number of item returned.
We will provide a 30-day warranty.
OUR HAPPY CUSTOMERS
See what our customers are saying about us!
Thanks for the great job you did in finding our water leak. We were especially pleased with the way you did not destroy anything in our home or yard to find it. You rates were very reasonable and the advice you gave us regarding the age of our pipes was very helpful. We have recommended you to our friend who is faced with the same problem.
-- Cindy S. --
Our plumber said he could not find our leak and gave us a number for a local leak detector. They could not show up for a week and a half and were $150 higher. Jayson showed up the next day to find our leak. No problems. Wonderful customer service. Our plumber now uses Trenchless Leak Detection.
-- Dave P. --
These guys have leak detection down to an art. You can tell they have found many many water leaks. In addition, they were cheaper and faster than the rest.
-- Kyle B. --
I have a small plumbing business in NWA. I have been using TLD for a couple of years now. They sure make life easy when we have trouble finding a leak. They always find it spot on, always take care of my customers & billing is easy.
-- John B. --
I have had several slab leaks in my home over the years. We have used American Leak Detection and Cox Plumbing in the past. We decided to use someone else because American and Cox could not find the previous leaks without opening multiple holes in my kitchen and bathroom floors. We were so happy when the plumber jackhammered the spot Jeremiah marked in our kitchen. He marked it perfectly the first time. Thank you Thank you Thank you!